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Frequently Asked Questions
Quick answers to common questions about booking with Wayfarer Travel.
Is Wayfarer Travel affiliated with TAANZ, IATA, or other travel authorities?
No. Wayfarer Travel is an independent travel agency and is not currently a member of TAANZ (Travel Agents Association of New Zealand), IATA (International Air Transport Association), or any similar industry body.
What this means for you: we are not tied to specific supplier partnerships or preferred-provider agreements. That independence lets us shop across the market to find the best rates, routes, and inclusions for your specific trip — rather than being limited to a narrow panel of partners.
Your consumer protections remain unchanged. We operate under New Zealand law, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. Every booking we arrange is also backed by the underlying supplier's own terms, conditions, and financial protections (for example, airline ticketing regulations and hotel cancellation policies).
If you have any questions about how this affects your booking, please contact us and we will be happy to explain.
Do I need travel insurance?
We strongly recommend comprehensive travel insurance for every trip, whether it be Domestic or International. It should cover cancellation, medical expenses, personal liability, personal belongings and disruption. We can provide a quote for one of our trusted Travel Insurance providers on request (Admin fee's may apply), or you are welcome to arrange your own cover.
What happens if my trip is cancelled?
If your supplier cancels for reasons beyond your control, we will pass on to you any refund we recover from them. If you cancel, supplier cancellation fees may apply (in some cases up to 100% of the booking value). Our Terms and Conditions explain this in detail, including our amendment fees.
How do I make a booking?
Start by contacting us with your travel plans. We will prepare a tailored itinerary and quote. To secure the best available rates and availability, we may use the Booking.com, WebBeds, RateHawk, Agoda, Expedia, Minor Hotels, GO Rentals and SIXT platforms to create your itinerary or book travel on your behalf. We may also contact our preferred Hotel Managers for certain destinations. A deposit or full payment may be required to confirm, depending on the supplier. We will walk you through every step.
What platforms do you use for bookings?
We are affiliated with Booking.com, WebBeds, RateHawk, Agoda, Expedia, Minor Hotels, GO Rentals and SIXT, and we may use these platforms to build itineraries or complete bookings on your behalf. We also have Hotel Managers on speed-dial in many cities across New Zealand. Bookings made through the aforementioned platforms are subject to the partner's own terms, conditions, and cancellation policies. We will always provide you with those terms and conditions in advance, and any commission we receive is at no additional cost to you.
Can you contact Hotel Managers on my behalf?
Yes, where available. Hotel Manager support depends on the destination and hotel — we have strong relationships in many cities across New Zealand and selected international markets. For eligible stays, we can request room upgrades, early check-in, late check-out, and special amenities. Let us know your hotel name and booking dates when you enquire. We typically hear back from a Hotel Manager within 1–3 business days, though high-demand destinations may take a little longer.